FAQ’s

What are my delivery options?

£6.99 Standard Delivery, free on orders over £55:  Standard delivery is 3-5 working days.  Orders are only processed Monday – Friday*, therefore if an order is placed on a Saturday it will be processed on the following Monday and received 3-5 working days after.

*Bank Holidays may affect the dispatch and delivery of your order by up to two working days, please see your tracking information for your estimated delivery date.

Sending a gift

How will my order be packaged?

Every order is wrapped in a signature Green & Spring white box.  Once the box is opened you will find your products securely placed in a bed of natural shred and our signature Green & Spring tissue paper.  Please note, all of the packaging is UK sourced and can be recycled.

Can I add my own personal gift message?

Yes, as you proceed through checkout you will be given the option to write your own personal message.

Will the recipient receive any documents indicating the price of their gift? - I think this should be removed

If you are sending the order to someone other than yourself, you can be assured that no pricing information will be enclosed with your order.  A dispatch note listing the products ordered will be placed inside, but this will not include any pricing information.

Corporate gifting

Do you offer a corporate gifting service?

Yes.  Whether you are looking to make a bulk purchase of one of the ready-made gift sets, or you want to create a bespoke gift for a specific occasion, we can help.  We are happy to discuss all of your gifting needs to ensure we provide the most suitable solution for you.

For more information, please email emma@greenandspring.com

The Products

Where are the ingredients sourced from?

All Green & Spring herb and flower extracts and base products are sourced from the UK.   The essential oils are ethically sourced from around the world.

Can all of the packaging be recycled?

Yes, all of the packaging is recyclable.

Are the products natural?

Yes, all Green & Spring products use 100% natural botanical materials.

Are the products tested on animals?

No, Green & Spring products, nor the ingredients within them, are tested on animals.

Why are essential oils used in the products?

Essential oils are used within all Green & Spring products as they are the only material used in the cosmetic industry that is holistic, i.e. affect the mind, body and spirit and promote a greater sense of well-being.

Can I use the products if I am pregnant?

All Green & Spring products contain essential oils which in high doses are not advised to use during pregnancy.   However, if the product washes off (ie shower gels) it is safe to use but we advise that if you have any concerns, you should speak to your doctor.

Do the products contain parabens, sulphates, petrochemicals, artificial fragrances or colours?

No, all Green & Spring products are free from parabens, SLS, SLES, PEGS, glycols, petrochemicals, synthetic colours and fragrances.

Preserving a product against fungal bacteria and viral infection in both oil and water mediums is particularly important when using high ratio botanical materials as opposed to synthetic and semi-synthetic materials which are more commonly used in the “cosmetic” industry.  Research has lead us to avoid potential controversial ingredients such as parabens, formaldehyde, glycol & isothiazolinone, thereby eliminating the concerns attached to the environment impact such as aquatic toxicity.